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The current Consumer Protection Regulation for Distance Selling in the European Union guarantees you the right to cancel any order within 14 days from the date of delivery of the items.

To exercise this right Log in to your account here: click on the Returns session and fill in the required fields, preferably also send us an email to the address ordini@maryshoes.it specifying the order number and which products are subject to return. The right of withdrawal is however subject to the following conditions:

1) the purchased good must be returned unused and intact, in its original packaging complete in all its parts (including packaging, documentation and accessory equipment).

2) by law, the costs will be borne by the customer;

3) the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the Customer. We do not respond in any way for damage or theft / loss of goods returned by uninsured or untracked shipments (e.g. priority mail);

4) in the event of damage to the goods during transport, we will promptly notify the Customer of the incident (within 5 working days of receiving the goods) to allow him to file a complaint against the courier chosen by him and obtain a refund of the asset value (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

5) if instead the return will be returned intact in all the above points, we will reimburse the cost of the goods only (not the shipping costs) within 15 working days from the date of delivery to the warehouse and in the following ways:

a) CREDIT CARD PAYMENTS:

the refund will be made on the same credit card used at the time of purchase; the time required to receive the credit varies according to the Bank.

b) PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours of receiving the refund confirmation e-mail.

c) PAYMENT ON DELIVERY OR BY TRANSFER:

the refund will be made by bank transfer to a current account indicated by you; the time required for reception varies according to the Institute.

The Court of the place of execution of the contract is competent for any dispute between the parties.